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Refund Policy

Refund Policy

Travetel Hotels Refund Policy

Refund Policy

At Travetel Hotels, we strive to provide a seamless booking experience while maintaining fair policies for our guests and accommodation partners. By making a reservation through our platform, you agree to the following refund terms.

1. Cancellation Before Check-In

  • Reservations cancelled within the cancellation period specified at the time of booking are eligible for a full or partial refund, depending on the hotel’s cancellation policy.

  • Each property may have different cancellation terms, which will be clearly displayed before you confirm your booking.

  • Any applicable processing or transaction fees may be deducted from the refund amount where permitted.

2. Non-Refundable Bookings

Some promotional, discounted, or special-rate bookings are marked as Non-Refundable. These bookings cannot be cancelled, modified, or refunded unless required by applicable law.

3. Late Cancellations and No-Shows

  • If you cancel after the permitted cancellation deadline, you may be charged one night’s stay or the full booking amount, depending on the property’s policy.

  • Guests who fail to check in without prior notice (“No-Show”) are generally not eligible for a refund.

4. Early Departure

If you choose to check out before your scheduled departure date, refunds for unused nights are subject to the individual hotel’s policy and are not guaranteed.

5. Booking Modifications

Changes to reservation dates, room types, or guest details are subject to hotel availability and may result in additional charges. Refunds resulting from booking modifications will be processed according to the property’s cancellation and modification policy.

6. Hotel-Initiated Cancellations

If a hotel is unable to honour your confirmed reservation due to unforeseen circumstances, Travetel Hotels will:

  • Assist in finding comparable alternative accommodation where possible; or

  • Provide a full refund if suitable alternative accommodation cannot be arranged.

7. Refund Processing

  • Approved refunds will be processed using the original payment method whenever possible.

  • Refunds are typically processed within 5–10 business days, although the time taken for funds to appear in your account may vary depending on your bank or payment provider.

8. Force Majeure

Travetel Hotels and its accommodation partners shall not be liable for refunds resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government restrictions, pandemics, civil unrest, or other force majeure events. Refunds in such cases will be handled in accordance with the accommodation provider’s policy and applicable consumer protection laws.

9. Third-Party Bookings

Reservations made through travel agencies, online travel agents (OTAs), or other third-party platforms must be cancelled and refunded through the original booking provider. Travetel Hotels cannot process refunds for bookings made through third parties.

10. Payment Disputes

If you believe you have been charged incorrectly, please contact our customer support team before initiating a payment dispute with your bank. We will investigate the matter promptly and work towards a fair resolution.

11. Contact Us

If you have any questions regarding cancellations or refunds, please contact our customer support team. Please include your booking reference number and relevant details to help us process your request efficiently.

Policy Updates

Travetel Hotels reserves the right to amend this Refund Policy at any time. Updated versions will be published on our website and will apply to future bookings from the date of publication.