Thank you for choosing Travetel Hotels. We appreciate your booking and aim to provide a fair and transparent cancellation process. By confirming your reservation, you agree to the following terms.

Standard Cancellations

• Cancellations made 7 days or less before the scheduled check-in date will incur a 15% cancellation fee of the total booking value.

• The remaining balance, after deduction of the cancellation fee, will be refunded in accordance with our refund process.

Cancellations Within 24 Hours & No-Shows

• Cancellations made within 24 hours of the scheduled check-in time are 100% non-refundable.

• Guests who fail to arrive without prior notice (No-Show) will forfeit the full booking amount, and no refund will be issued.

Early Departures

Once a guest has checked in, no refunds or credits will be provided for unused nights resulting from an early departure.

How to Cancel

All cancellation requests must:

• Be submitted in writing via email or WhatsApp.

• Include your booking reference number and contact details.

• Be acknowledged and confirmed by Travetel Hotels management before the cancellation is considered valid.

Refund Processing

• Approved refunds, less any applicable cancellation fees, will be processed within 14 business days.

• Refunds will be made to the original payment method used for the booking, unless otherwise agreed in writing.

• Processing times may vary depending on your bank or payment service provider.

Policy Amendments

Travetel Hotels reserves the right to amend this Cancellation & Refund Policy at any time. Any changes will apply to future bookings and will be published on our website.